Questions

HOW TO ORDER A PRODUCT ON YOUR SITE ?

Once you are on www.verlaine-et-rimbaud.com, Choose clothing category Verlaine and Rimbaud you wish to view. You’ve found a product you like, then choose the size and color you want by clicking on the tab « size » tab or « color ». To view a product of colors, do not forget to select a size, if not the photo of the colors do not appear. Choose the amount you want. Then click « Add to Cart ». You can continue your purchases or decide to pay immediately. If you have a promotional code that is the time to enter in the box « promotional code », then click « Apply coupon code ». Thereafter, click « Complete Order ». Here you have to tuck your personal data (first name, last name, mail address, place of delivery etc.). You should know that « Zipcode » means postal code. All data is encrypted and fully personal, they will never be used or given to third parties. Then comes the « payment » section. You have the choice between a traditional payment card 100% secure or a payment by Paypal  also 100% secure. On the first line print the number of your card. On the second, month and year of validity of your card. Then the CVC is the last 3 digits on the back of your card. Once that’s done, press « Order » for a summary of your order and check the information you’ve returned. And now, a confirmation email will be sent within minutes and your order as quickly as possible.

 

WHAT TYPES OF PAYMENT IS ACCEPTED ?

Verlaine & Rimbaud accepts all credit cards or payments made by Paypal.

 

YOUR SITE IS SECURE ?

Verlaine & Rimbaud uses all the highest safety standards in the market and an HTTPS site. Our site is 100% secure. Verlaine & Rimbaud uses STRIPE payment solution and PAYPAL, international companies experts in online payments. Your bank details are collected by our payment providers, which use an encryption algorithm (PCI certification level 1) – the highest level of certification. Our banking solution is PCI DSS certified by Visa and MasterCard: this standard is an international safety standard which aims to ensure the confidentiality and integrity of data of cardholders, and so secure the protection of data the card and the transaction. Verlaine & Rimbaud maintains in no case your bank details.

 

DO I NEED A PAYPAL ACCOUNT OR STRIPE TO PAY MY ORDERS ?

No, Stripe and Paypal offer free data protection for all our customers for all transactions.

 

WHERE LEAVE OUR PACKAGE ?

All our packages leave from the Heart of Paris.

 

WHICH IS DELIVERY DEADLINES ?

We send the package as soon as possible. In most cases we have the product in stock and will be shipped the same day. Between 1-2 days for delivery in France. If we do not have in stock, usually creating the product and delivery to the France take between 5 and 15 days to get to the point relay or in your mailbox. In Europe 5-15 days and counting for the international between 5 and 20 working days. However, as all our products are made by hand in Paris by small artisans and not by robots or slaves in factories, please allow 15 to 21 days period of strong orders. Thank you for your understanding.

 

ACCEPTEZ-VOUS LES LIVRAISONS EN DEHORS DE LA FRANCE ?

Yes, we deliver in every country of the world. Currently we have already sent packages in over 68 different countries with absolutely no problems and on time delivery.

 

IF YOU HAVE OTHER QUESTIONS, PLEASE WRITE TO :

contact@verlaine-et-rimbaud.com